The only constant in today’s world is change. Within the workplace people move up or out and skill-sets become obsolete, particularly so in our industry. These are things that can’t be controlled but being able to adapt to them is crucial. When you think of your IT infrastructure, especially when it’s stretched, are you certain that the bits holding it all together are robust enough to cope? If skill-sets are constantly changing, understanding the limitations of your ‘thin red line’ and how far it can stretch without breaking is critical.
University IT departments have a unique problem in that their ‘customers’ are at the forefront of new technology and are a demanding tech-savvy bunch. On top of that university marketing departments are using IT service delivery as a differentiator when trying to attract new students. These students are arriving with certain expectations that have to be met. At the same time they bring with them a whole host of next generation gadgets, applications and problems that university IT departments are expected to support.Read More