'I beg your pardon?" Another Basil Fawlty communication issue (Fawlty Towers)
I travel, and I stay in a lot of hotels and every one of those has been better than Fawlty Towers.
However, when booking for the week away, one of the websites that I use, aside from Tripadvisor, is “HotelWifiTest.com”.
Because once I’ve slung my bags down onto the hotel bed, I am no longer satisfied with being subject to a broadcast schedule and T.V. controller, I hate to admit it, but I have become one of the “I want it, and I want it now” Millennials (albeit I am far too old to actually be one). I could be watching anything from The Walking Dead to Parks & Recreation to YouTube’s latest IT Infrastructure doodle video; no matter what it is, one thing is for certain…I have no time or patience for buffering! I thought “buffering” had been consigned to the past along with dial up modems and AOL.
“We didn't get any messages, and Captain Blackadder definitely did not shoot that delicious plump-breasted pigeon." – Lieutenant George to General Melchett and Captain Darling
In the series “Blackadder goes Forth”, set in the trenches of WW1, Edmund Blackadder avoids multiple types of messages for the company to “go over the top”. These messages come in the form of a telegram (addressed to “Catpain Blackudder”), telephone (the wrong number and latterly, a very poor connection), and a carrier pigeon (General Melchett’s beloved Speckled Jim).
Businesses today are faced with communication problems similar to that of General Melchett:
- Visibility – How does the Enterprise know whether their network is performing as it should to support their applications?
- Performance – How does it ensure that it gives its applications the quality of bandwidth they need?
- Choice – How can a business achieve the necessary flexibility to choose its connection method?
- Cost – OK, the analogy falls down here although the death of Speckled Jim came at great emotional cost to General Melchett. Regardless, how can businesses maximise network performance in a cost efficient way?
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